Terms of Service
By using Koohost.ai ("Koohost", "we", "the Service"), you agree to these terms. Plain-English summary: it's a tool to help you run your short-term rentals. You own your data. AI suggests, you decide.
1. The Service
Koohost is an operations dashboard for short-term-rental hosts. It connects to your existing accounts (Hospitable, PriceLabs, Nest, etc.) and uses AI to help you respond to guests, set prices, and run your properties.
2. Your account
You sign in with email + a 6-digit code. Keep your email account secure — anyone with access to your inbox can sign in to Koohost. We don't store passwords.
3. AI-generated content
Koo (our AI assistant) drafts replies and proposes pricing decisions. You're the final decision-maker — Koohost will never send a guest reply or push a price override without your explicit approval. AI output may be inaccurate; review it before sending.
4. Acceptable use
- Use Koohost for managing properties you legally control.
- Don't try to extract personal info about other Koohost users or your guests' guests.
- Don't reverse-engineer the AI to bypass safety rules (e.g. tricking it into sharing PII it's instructed not to share).
- Comply with all platform rules (Airbnb, VRBO, Booking.com) — Koohost doesn't override them.
5. Pricing changes
If Koo proposes a price override and you approve it, those overrides propagate through PriceLabs → Lodgify → your channels. You are responsible for the rates that go live. Always review proposed changes before approving.
6. Liability
Koohost is provided "as-is". We make no guarantees about uptime, AI accuracy, or financial outcomes from pricing recommendations. We're not liable for revenue loss, guest disputes, or third-party service outages (Hospitable, OpenAI, etc.). To the maximum extent allowed by law, our liability is capped at the amount you've paid us in the prior 12 months.
7. Termination
You can stop using Koohost anytime. We can suspend an account that violates these terms or is causing harm. On termination, your data is deleted within 30 days unless you request earlier deletion or longer retention for legal reasons.
8. Changes to terms
We'll email you at least 14 days before any material change to these terms.
9. Governing law
These terms are governed by the laws of Georgia, USA.